Accessibility

We are committed to helping guests with additional needs experience a spectacular and memorable visit to Blackpool Pleasure Beach

Health and Safety statement

Blackpool Pleasure Beach is a member of BALPPA (British Association of Leisure Parks, Piers and Attractions) and welcomes visits by people with disabilities to its Amusement Park. Blackpool Pleasure Beach will do everything reasonably practicable to ensure its guests have a safe visit and pleasurable experience.

Certain rides and attractions in our park are physically demanding and vigorous. Blackpool Pleasure Beach, therefore, reserves the right to refuse admission to any ride or attraction should we feel that there is an unacceptable risk to your safety or the safety of others should they participate.

Blackpool Pleasure Beach has been advised that refusing to provide admission to rides and attractions on the grounds of health and safety, is not discriminatory and this is provided for in the Equality Act 2010.

Our top priority shall always be the health, safety and wellbeing of our guests. We hope that you understand and accept the above statement, which is made in the interest of health and safety.

Access Guide and Information

We have created an ‘Access Guide’ which provides in-depth access requirements for all of our rides, restaurants and attractions in detail.

You can view this document or download it by clicking the image.

We also have also created a ‘Mini Access Guide’ which is new for 2022, where we have summarised the rides access information so you can look at the accessibility requirements for each ride at a glance.

Click the image if you would like to view or print this document. We also have printed copies of this available for you when visiting the park.

We also have a detailed guide listed on the AccessAble website.

This website provides in-depth, very detailed information and photographs for all of our venues and public access areas and includes images and information you may need for a visit to Blackpool Pleasure Beach. Click the image below to check out their website.

The Access Card translates your disability/impairment into symbols that highlight the barriers you face and the reasonable adjustments you might need.

It informs us quickly and discreetly about the support you need without having to go into loads of personal detail.

New adult changing facility

We now offer an Adult Changing Facility in the park for our guests located in Nickelodeon Land, behind SpongeBob’s Splash Bash ride to the left of the Nick Land Shop.

Radar key access – if guests don’t have a Radar key they can press the button outside and summon the toilet attendant for access.

Full adapted adult restroom facilities
Adult changing bed
Hoist (guest should use their own harness)
Emergency assistance alarm

Further information and FAQ'S

Tickets and pricing

Guests, including those who are disabled are required to purchase an eTicket.*

To book, you need to click the ‘Book Now’ link at the top of the page and purchase the amount of Adult or Junior eTickets you require and claim your eTicket following the instructions provided.
There are no discounted rates for guests with disabilities.
We recognise that depending on a person’s ability, they may not be able to access all rides and attractions and that some guests may require a carer.

*Carer Passes can be obtained for free, please see our INFORMATION FOR CARERS section.

Ride Queue Assistance

For guests who have a recognised medical condition which prevents them from being able to queue for a ride or attraction, we offer an EasyPass service.

This service allows the disabled guest and one other person who has an eTicket to enter the ride via the exit or Speedy Pass gate. The ride staff permit access to the rides when safe to do so.

For more information on the EasyPass service, please see the EasyPass section below.

Guide or Assistance Dogs

We do allow guests to bring Assistance Dogs or Guide Dogs.

We suggest contacting us in advance to arrange any visits with Assistance or Guide Dogs.

No other animals are permitted into the park. Please ensure that identifying paperwork for the Guide or Assistance Dog is provided and that they are harnessed at all times.

Both Guide or Assistance Dogs are not be allowed to accompany guests onto the rides, please ensure the dog is left with another member of your group and not left unattended at any time. Guests are responsible for cleaning up after their dogs at all times.

Wheelchair Hire

We have a number of wheelchairs for hire

Due to the limited number of wheelchairs we have, these can only be obtained in person on the day of your visit. A refundable deposit of £20 (cash only) is required, plus a £5 hire charge.

Please enquire at the Ticket Centre or Guest Services, and one of our Ambassadors will check for availability.

Easypass ride access

We are committed to helping guests with additional needs experience a spectacular and memorable visit to Blackpool Pleasure Beach.

We have updated our policies for EasyPass for the 2022 Season. We would therefore encourage all our guests with additional access requirements to contact us in advance of booking at least seven days before the intended visit date.

We are now asking you to send us your documentation in advance (at least 7 days before your visit date). This will help you know what services you qualify for, before arriving. Please submit your documentation using the form below these FAQ’s (if you are able to).

Whilst our Guest Services team will offer help and advice they are not in a position to assess a person’s abilities, which is why we require the above documentation. If you are unable to provide the above documentation, we reserve the right to refuse to issue EasyPass. An EasyPass is not automatically offered to guests who have a disability.

What is EasyPass?

For guests who have a recognised medical condition that prevents them from being able to queue for more than a short period of time or guests that cannot access the ride via the main ride queue, we offer our EasyPass service which must be arranged at least 7 days in advance of your visit. This service is a reasonable adjustment to reflect this type of disability.

Using EasyPass, the eligible guest (who is unable to queue) and one other person are able to access the ride or attraction via the exit, or Speedy Pass gate, avoiding the main queue line.

For those guests who have previously used our EvE or E Wristband service – EasyPass is similar, but we have made some changes, to make it safer and fairer for everyone.

**Please be aware, the following rides are not available on the EasyPass service:

● Krusty Krab Order Up

● Gallopers

● Ghost Train

● Alpine Rallye

● Impossible

● Thompson Carousel

How do I qualify for this service?

If you or a member of your group has a recognised medical condition that prevents you or them from being able to queue for a ride, we can offer an EasyPass Service.

In order for a guest to be issued with an EasyPass we require one of the following documentation as proof of eligibility:

Disability Living Allowance or Attendance Allowance award letter (dated within the last 24 months) showing that the guest receives the higher rate mobility component
Personal Independence Payment letter (dated within the last 24 months) showing that the guest receives the standard mobility component (if it is a physical disability that affects your ability to queue)
A current and valid blue badge
Access Card (For more details on the access card and how to apply for one, please visit – https://www.accesscard.org.uk/)
If you or a member of your group believes you/they are unable to queue for long periods but does not have any of the above forms of documentation, we can issue EasyPass provided you can produce a letter from a GP, a Registered Nurse or Medical Consultant on headed paper that states the reason they are unable to queue. This does not need to be a letter of diagnosis.
We also understand that hidden disabilities can affect guests’ ability to queue, we do require some form of documentation to confirm the condition that affects your ability to queue. We suggest contacting us in advance using the contact form below.

All of the above must be supported by a valid form of photographic ID for the named recipient. If you or the member of your group does not have a photo ID, or if you have any questions, please contact us before you book your visit. We suggest this is at least 7 days before your intended visit date.

What do I do when I get to the park?

On the day of your visit make sure you activate your eTickets, you can then enter the park and collect your EasyPass card from Guest Services inside the park instead of entering the Ticket Centre.

If however, you also require a Carer Pass (or just a Carer Pass), then you will still need to go to the ticket centre to collect this as a Wristband will need to be issued for them to gain access to the park and rides. You can also collect your EasyPass here.

How does EasyPass work? *UPDATED*

Follow these simple instructions to enjoy the rides:

First, we issue an EasyPass Card and Wristband to the guest who qualifies for the service.
Enter the park via the main entrance.
For your first ride, you can go straight to the EasyPass queue.
Show your Wristband and EasyPass card to the team member. They will write a time on your card. The time written on the card is when you can next use the EasyPass service on a ride. (The time written is based on the estimated queue length of the ride you are about to go on.)
You then will be allowed entry onto the ride when it is safe, and appropriate to do so.
Enjoy the ride!
You can then choose another ride to go on.
Repeat from step 4.

You can go on other rides using the main queue line in between using the EasyPass service if you wish. If your EasyPass card becomes full, you can go to Guest Services located in the Park and ask for another blank card.

How many people can I bring with me on the rides?

The EasyPass service allows the EasyPass Wristband wearer, and one other person to enter the ride via the exit or Speedy Pass gate, as described above. Up to an additional 2 guests can be added for £5 per person.

Don’t worry if any of this sounds confusing – we are more than happy to explain any of this over the phone in advance of your visit or via email, or visit the Ticket Centre or Guest Services when you are here. Including showing you how to use the EasyPass service.

Information For Carers

If a guest requires the assistance of a carer to access the rides then a single carer can be issued with admission to the park and accompany the disabled person around the park and on rides.

We are now asking you to send us your documentation in advance (at least 7 days before your visit date). This will help you know what services you qualify for, before arriving. Please submit your documentation using the form below these FAQ’s (if you are able to).

If your visit date is in the next 7 days then your Carer Pass can only be issued in person at the ticket centre following the production of documentary evidence.
If your visit date is in more than 7 days then your Carer Pass can be added to an existing booking following the production of documentary evidence. You must submit your documents using the form at the bottom of this page.

When booking your visit, all members of your party other than the carer(s) need to buy an eTicket in advance online.

The documents we accept for guests requesting a Carer Pass are:

An Access Card indicating the requirement for a Carer.
Letter confirming receipt of Disability Living Allowance (DLA)
Letter confirming receipt of Personal Independence Payment (PIP)
A current and valid blue badge
If you feel you do require the assistance of a carer, however, do not have any of the above forms of documentation, if you bring a letter from your GP or Medical Consultant on headed paper that states the reason you need a carer with you. This does not need to be a letter of diagnosis. This must be dated within the last 24 months.

All of the above must be used alongside a valid form of photographic ID for the named recipient of the Carer Pass.

send us your documentation in advance

Please provide as much information as possible to allow us to assist with your query in a timely manner. Please don’t contact us more than one month in advance of your visit.

For examples of documentation that we require, please see the examples listed below.

Contact Us

We would strongly recommend that you plan ahead as much as you can. Use the information on our website or contact us in advance of your booking/visit.

We have a dedicated Accessibility Enquiry phone line here – 0333 003 2212

This phone line is available every day from 9 am – 5 pm.

Dialling 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards inclusive minutes on mobile phone tariffs.

Alternatively, you can send an email to access@pleasurebeachblackpool.com and we will aim to respond to you within 48 hours.